Privacy Policy

General Information

In compliance with the duty of information provided in Law 34/2002 of Services of the Society of Information and Electronic Commerce (LSSI-CE) of July 11, below is general information data for this Website.

Ambience FIRES & SOLAR S.L. is the owner of the website

Company Information

Company:Ambience FIRES & SOLAR S.L.
Address: Calle LOS ARCOS, N.7B, Ciudad Quesada, 03170 Rojales (Alicante)
Telephone: 965997286
Email: [email protected]
Legal Representative:Simon Long

Privacy and Data Protection Policy

Respecting the law established in current legislation, the Company is committed to adopting the necessary technical and organisational measures, according to the level of security appropriate to the risk of collected personal data. If you disagree with any part of this Privacy Policy, please do not use this Website.

Laws incorporated in this Privacy Policy

This privacy policy is adapted according to the Spanish and European regulations in force regarding protection of personal data on the internet. In particular it respects the following rules:

Identity of the responsible entity for processing personal data

The entity responsible for processing of personal data collected at (the Website) is Ambience FIRES & SOLAR S.L. (the Company) whose legal representative is David Robinson (the Controller).

Recording of personal data

The personal data collected via forms contained in the Website pages, will be entered in a computerised file under the responsibility of the Controller, in order to facilitate, expedite and fulfill any commitments established between the Company and the User, or the maintenance of the relationship established in the completed forms, or to service a request or consultation.


Principles applicable to the processing of personal data

The processing of the User's collected personal data will be subject to the following principles in article 5 of the GDPR:

Categories of personal data

The categories of data that are processed by the Company are only identifying data. In no case are special categories of personal data as defined of article 9 of the GDPR processed.

Legal basis for the processing of personal data

The legal basis for the processing of personal data is the consent of the User. The Company undertakes to obtain the express and verifiable consent of the User for the processing of personal data for one or more specific purposes.

The User has the right to withdraw this consent at any time. It will be as easy to remove the consent as to give it. As a general rule withdrawal of consent will not restrict use of the Website.

On occasions when the User provides their data through forms to make inquiries, request information or for other reasons related to the content of the Website, they will be informed that the completion of them is mandatory because they are essential for the proper processing of the operation.

Purposes of the process to which the personal data are destined

The personal data is collected and managed by the Company to facilitate, speed up and fulfill the commitments established between the Website and the User or the maintenance of the relationship that is established in the forms that the User completes, or to respond to an application or inquiry.

Likewise, the data may be used for the commercial purposes of personalisation, and operational, statistical and other company activities of Ambience FIRES & SOLAR S.L., as well as for the extraction, storage of data and marketing studies to adapt the Content offered to the User, as well as improving the quality, operation and navigation of the Website.

At the time that personal data is obtained, the User will be informed about the purpose or specific purposes of the process to which the personal data will be destined, that is the use or uses that will be given to the information collected.

Periods of retention of personal data

Personal data will only be retained for the minimum time necessary for the purposes of its processing and, in any case, only for the time necessary to comply with the contracted activities, or until the User requests their removal. At the time the personal data are obtained, the User will be informed about the period during which personal data will be retained or, when this is not possible, the criteria used to determine this term.

Recipients of personal data

The personal data of the User may be shared with the following recipients or recipient categories:

The personal data of the User will not be shared with third parties unless agreed by the User. The Company will inform the User about the recipients or the categories of recipients of their personal data at the time the personal data are obtained.

Personal information of minors

Respecting the provisions of articles 8 of the RGPD and 13 of the RDLOPD, only those over 14 years of age may grant their consent for the lawful processing of their personal data by the Company. If it is a child under 14, the consent of parents or guardians is required for the process to be considered lawful.

Secrecy and security of personal data

The company is committed to adopt the necessary technical and organisational measures, according to the level of security appropriate to the risk of the data collected, so as to guarantee the security of personal data and to avoid the accidental destruction, loss or alteration or unlawful transfer of personal data when transmitted, stored or otherwise processed, or the unauthorised communication or access to said data.

The Website has an SSL (Secure Socket Layer) certificate, which ensures that personal data are transmitted in a secure and confidential manner, since the transmission of data between the server and the User is fully encrypted. However, because the Company cannot guarantee the invulnerability of the internet nor the total absence of hackers or others who fraudulently access personal data, the Company undertakes to notify the User without undue delay when a violation of the security of personal data occurs that is likely to entail a high risk for the rights and freedoms of the individual. Following what is established in article 4 of the GDPR, it is understood that a violation of personal data security is any breach of security that results in destruction, loss or alteration accidental or unlawful transfer of personal data transmitted, stored or otherwise processed, or the unauthorised communication or access to said data.

The personal data will be treated as confidential by the Company, who undertakes to inform and guarantee by means of a legal or contractual obligation that such confidentiality is respected by its employees, associates, and all personnel to whom the information is made accessible.

Rights derived from the processing of personal data

The User has rights over the Company as recognized in the GDPR and may, therefore, exercise the following:

The User may exercise their rights through written communication addressed to the Company with the reference "", specifying:

This application and any other attached document may be sent to the Company through the contact information shown in the General Information section.

Cookie Policy

Access to this Website may involve the use of cookies. Cookies are small amounts of information that are stored in the browser used by each User in the various devices that they use to navigate the internet. The server remembers certain information so that it can be read later and only by the server that implemented it. The cookies facilitate navigation, make browsing more user-friendly but do not damage the navigation device.

Cookies are automatic proceses for collecting information related to the preferences determined by the User during his visit to the Website in order to recognise the User, and personalise their experience and use of the Website, and may also, for example, help identify and resolve errors.

Information collected through cookies may include the date and time of visits to the Website, the pages viewed, the time the User has been on the Website and the sites visited before and after it. However, no cookie by itself is allowed to contact the User's telephone number or any other means of personal contact. No cookie can extract information from the User's hard drive or steal personal information. The only way that the User's private information is part of the Cookie file is that the User personally gives that information to the server.

Cookies that allow the identification of a person are considered personal data, therefore the Privacy Policy described above will apply. In this way, use of the same will require consent of the User. This consent will be communicated offered through an affirmative and positive decision, before the initial processing, based on a genuine, removable and documented choice.

Our own cookies

These are cookies that are sent to the User's computer or device and managed exclusively by the Website for the best functioning of the Website. Information that is collected is used to improve the quality of the Website and its Content, and the user experience. These cookies allow the User to be recognised as a recurring visitor to the Website and adapts the content to offer content that suits their preferences.

Third party cookies

These are cookies used and managed by external entities that provide the Company services requested to improve the Website and the experience of the User when browsing the Website. The main objectives for which cookies are used by third parties are obtaining access statistics and analyzing the information of the navigation, that is, how the User interacts with the Website.

The information that is obtained refers, for example, to the number of pages visited, the language, the location of the IP address, the number of Users that access, the frequency and recurrence of visits, the visit time, the browser used, the operator or type of device from which the visit is made. This information is used to improve the Website and detect new requirements to offer Users optimum quality of Content and/or service. In any case, the information is collected anonymously, and website trend reports are prepared without identifying individual users.

The entity(s) responsible for the cookie(s) or a third party who processes this information for such entities may pass this information to third parties when required by law.

Social network cookies

The Website incorporates social network plugins, which allow access to them from the Website. For this reason, social network cookies can be stored in the User's browser. The owners of these social networks have their own policies of protection of data and cookies, being themselves, in each case, responsible for their own files and their own privacy practices. The User must refer to them to learn about such cookies and, where appropriate, the processing of their personal data.

For information purposes only, the following links indicate where these privacy and/or cookie policies may be consulted:

Disable, reject and delete cookies

The User can disable, reject and delete cookies installed on your device fully or partially by configuring their browser (e.g. Chrome, Firefox, Safari, Explorer). The procedures to reject and delete cookies may differ from one Internet browser to another. Consequently, the User must go to the instructions provided by the Internet browser being used. In the event that you reject the use of cookies, either totally or partially, you may continue using the Website, although you may have some restricted use.

Links to third-party websites

The Website may include links that access web pages of third parties outside of and are therefore not operated by the Company. The owners of these websites will have their own data protection policies, being themselves responsible for their own files and their own privacy practices.

Claims to the Supervisory Authority

In the event that the User considers that there is a problem or violation of current regulations in such a way their personal data are being processed, they will be entitled to effective judicial protection and can submit a claim to a supervisory authority, in particular, in the State in which they have habitual residence, place of work or place of the alleged infraction. In the case of Spain, the control authority is the Spanish Agency for Data Protection (

Acceptance of this Privacy Policy

It is necessary that the User reads and is satisfied with the conditions on protection of personal data contained in this Privacy Policy, as well as accepting the processing of their personal data so that the Controller can process the data within the timescales and for the purposes indicated. The continued use of this Website will imply the acceptance of this Privacy Policy.

Changes to the Privacy Policy

The Company reserves the right to modify its Privacy Policy, according to its own criteria, motivated by legislative, jurisprudential or doctrinal change of the Spanish Agency for Data Protection. Changes or updates to this Privacy Policy will not be notified explicitly to the User.

It is possible that the Privacy Policy of the Website changes or is updated, for that reason it is recommended that the User reviews this policy each time they access the Website.

Updated Policy

This Privacy Policy was updated on 17 July 2019 to adapt to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free circulation of this data (GDPR).

The relationship between the User and the Company will be governed by current regulations as applied in Spain. Should any dispute arise in relation to the interpretation and/or to the application of this Policy the parties will submit their complaints to ordinary jurisdiction by the judges and courts according to the law of Spain.

Last modified 26 May 2022

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